Refund & cancellation policy

Most of PhotoSoft is free

The browser-based tools cost nothing, require no account and take no payment details. There is nothing to refund and nothing to cancel. Payment only applies to the video tools, which run on our servers.

30-day money-back guarantee

If you are unhappy with a subscription or credit purchase, email [email protected] within 30 days of the charge and we will refund it in full. No explanation required, and no conditions attached — it makes no difference how many credits you have used or what you processed with them.

Paddle is the merchant of record for every charge, so you can also request a refund directly through the link in your receipt. Their refund policy applies alongside this one, including any statutory withdrawal right you have where you live. Where the two differ, whichever is more favourable to you is the one that counts.

Failed jobs are never charged

Credits are reserved when a video job starts and returned automatically if it fails. You are only charged for work that produced a file you could download. If you believe you were charged for a failed job, tell us and we will return the credits.

Cancelling

Cancel any time with the “Manage or cancel” button on your account page, or through the link in your receipt. Cancelling stops future renewals and you keep any remaining credits until the end of the period you paid for. Every free tool continues to work exactly as before.

If you are still inside the 30 days, ask for a refund rather than a cancellation and you will get the money back as well.

Chargebacks

Please email us before raising a chargeback. A refund is faster for you and cheaper for us, and inside the window above it is not a request we turn down.

Contact

Refund requests and billing questions: [email protected], or the contact form. We aim to reply within two working days.